Legal Information

Privacy Policy

Last updated: May 2026

I. Data Controller

The controller of personal data collected through sionder.com is:

Company name
SIONDER, S.A.

Operational Notice
15563841-2-2017

Legal domicile
Panama City, Republic of Panama

Contact email
[email protected]

Telephone
+507 6926-1003

For any questions related to this policy or the processing of your personal data, you can contact us through the indicated channels.

ii. Data we collect

Sionder only collects the information necessary to respond to a contact request or to provide the agreed-upon professional service.

Data you provide us

When you complete the contact form, email us, or contact us by phone, we may collect:

• Full Name.
• Email address.
• Phone number.
• Country of residence or nationality, if provided.
• Message content and any information you voluntarily share with us.

Automatically collected data

When you browse sionder.com, we may automatically collect technical information:

• IP Address and approximate geolocation data.
• Browser type, operating system, and device.
• Pages visited, browsing time, and site usage patterns.
• Referrer.

This information is collected through cookies and analytics tools (see section viii).

Sionder It does not request or collect sensitive data through the website, such as detailed financial information, specific asset data, or tax information. This type of information is exchanged exclusively within the framework of a formalized contractual relationship.

iii. Purposes of treatment

The personal data we collect is used exclusively for the following purposes:

• Respond to your contact request and coordinate the discovery call.
• To provide professional services arising from a subsequent contractual relationship.
• Comply with applicable legal, tax, and regulatory obligations in the Republic of Panama.
• Improve the website and browsing experience through aggregated usage analysis.
• Inform you of relevant information regarding the services requested or changes to this policy.

What we don't do with your data

• We do not sell your data to third parties.
• We do not share them for external advertising or marketing purposes.
• We do not use them for automated profiling with legal effects.
• We do not carry out mass commercial communications without your express consent.

iv. Legal basis for processing

The processing of your personal data is based on one or more of the following legal grounds, depending on the context:

• Your express consent, granted upon completion of the contact form or upon voluntarily submitting information to us.
• The execution of a contract or the adoption of pre-contractual measures at your request, such as a discovery call.
• Compliance with legal obligations applicable to Sionder, S.A.
• Legitimate interest Sionder in website improvement and security protection.

v. Data communication to third parties

Sionder only shares personal data with third parties in specific and limited circumstances:

Professional Services Partners and Providers

When a client hires services that require the intervention of professional partners (immigration lawyers, tax advisors, bankers, accountants), Sionder can share the necessary information only with express authorization from the client and to the extent strictly necessary for the provision of the service.

Technology providers

Sionder uses third-party technological services for the operation of the website, such as hosting, email, and analytics tools. These providers access data exclusively within the scope of the contracted services and under confidentiality and security obligations.

Competent authorities

When there is a legal obligation to do so, Sionder may share information with judicial, administrative, or regulatory authorities of the Republic of Panama or applicable jurisdictions.

Sionder does not pass client references to partners, does not publish case studies, nor discloses information about conversations held without the express prior consent of the client.

six. Shelf life

Sionder retains personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact requests without subsequent contractual relationship: up to twenty-four (24) months from the last contact, unless a prior deletion request is made.
• Contractual relationships during the term of the relationship and for the legally applicable periods after its termination, typically between five (5) and ten (10) years.
• Technical Navigation Data: according to the deadlines set by the analytical tools used, typically between fourteen (14) and twenty-six (26) months.

After these periods have passed, the data is securely deleted or anonymized.

vii. Holder's rights

You can exercise the following rights over your personal data at any time:

• Access request information about the data we hold about you.
• Correction: correct inaccurate or outdated data.
• Cancellation or suppression request the deletion of their data when it is no longer needed.
• Opposition object to the processing of their data in certain circumstances.
• Limitation Request a temporary suspension of treatment.
• Portability receive your data in a structured and commonly used format.
• Revocation of consent withdraw previously granted consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, write to us at [email protected] indicating the right you wish to exercise and providing valid identification that allows your identity to be verified.

Sionder will respond to your request within a maximum of thirty (30) calendar days from the receipt of the complete request.

viii. Cookies and similar technologies

Sionder may use cookies and similar technologies for the proper functioning of the site and to understand in an aggregated way how it is used.

Types of cookies used

• Technical or necessary cookies: essential for the site's functioning. They do not require consent.
• Analytical cookies allow for the aggregate and anonymous measurement of site usage. They may include tools such as Google Analytics or similar.
• Functionality cookies Remembers visitor preferences to improve the experience.

Cookie Management

You can configure your browser to accept, reject, or delete cookies at any time. Most browsers allow you to:

• Block all cookies.
• Accept only first-party cookies.
• Delete existing cookies.
• Receive a notification before installing cookies.

Cookie rejection may partially affect site functionality.

ix. Information Security

Sionder applies reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure:

• Encrypted connection using SSL/TLS certificate site-wide.
• Data storage on servers with industry-standard security measures.
• Restricted access to personal information to authorized personnel only.
• Confidentiality obligations for collaborators and vendors with data access.

No system is absolutely secure. In the unlikely event of a security breach affecting personal data, Sionder will notify those affected in accordance with applicable regulations.

x. Minors

Sionder's services are exclusively for adults. The site does not intentionally collect personal data from individuals under eighteen (18) years of age.

If you are aware that a minor has provided us with personal information, please write to us at [email protected] so that we can proceed with its removal.

XI. International data transfers

Sionder mainly operates from the Republic of Panama. However, some technology providers we use may store or process data in other countries, for example, email servers or web analytics tools.

When this happens, Sionder ensures that the provider offers adequate data protection guarantees in accordance with recognized international standards.

12. Modifications to this policy

Sionder may update this privacy policy to reflect changes in our practices, applicable legislation, or services offered.

When changes are substantial, we will notify you via the website or, if we have your email in an active contractual relationship, through direct communication.

We recommend reviewing this page periodically. The date of the last update appears at the beginning of the document.

For any inquiries regarding this policy, please write to us at [email protected].